GENERAL INFO
What are your candles made of?
Our candles are made with a premium soy wax blend and infused with high-quality fragrance oils. We use lead-free cotton wicks and eco-friendly ingredients to ensure a clean and safe burn.
Are your candles handmade?
Yes! Every candle is hand-poured in small batches with care and attention to detail. We take pride in creating unique designs and scents that make every candle special.
How long do your candles burn?
Burn time varies by size, but most of our candles burn between 25–50 hours. To maximize longevity, always trim your wick to 1/4 inch before each use and allow a full melt pool during the first burn.
Do you offer gift wrapping or cards?
Yes, we love helping you gift something meaningful! You can select gift wrapping and leave a personalized note during checkout. We'll take care of the rest.
SHIPPING
When will my order Ship?
Orders are typically processed and shipped within 2–4 business days after purchase. Once your order is on its way, you’ll receive a shipping confirmation email with tracking information. Please note that during high-demand periods (like holidays or special launches), processing may take a little longer — but we promise it’s worth the wait! If you have any questions about your order status, feel free to reach out to our support team.
How long does shipping take?
Shipping times vary depending on your location. For most U.S. orders, delivery typically takes 3–7 business days after your order has been processed. International orders may take 7–21 business days, depending on the destination and customs. You'll receive a tracking number as soon as your order ships, so you can follow it every step of the way.
RETURNS
What is your Exchange Policy?
We want you to love every item from Fire & Ash! If something isn’t quite right, we gladly offer exchanges on unused, unlit items within 14 days of delivery. To be eligible, your item must be in its original condition and packaging.
When will I receive my Refund?
Once we receive and inspect your returned item, we’ll notify you and process your refund within 3–5 business days. The refund will be issued to your original payment method.
Please note that depending on your bank or credit card provider, it may take an additional 5–10 business days for the refund to appear in your account.
What is your Return Policy?
At Fire & Ash, your satisfaction matters. If you're not completely happy with your purchase, you may return unused and unlit items within 14 days of delivery for a refund or store credit. Items must be in their original packaging and in resaleable condition.
STILL HAVE QUESTIONS?
Send us an email so we can help!